In case it hasn’t been paid, do not worry. Here are some FAQs that we can answer:
1. What is the difference between CPIN and CIN?
A) CPIN is the common portal identification number, while CIN is the challan identification number
B) The CPIN is a 14-digit number that is generated before payment, while the CIN is a 17-digit number that is generated after payment
C) The CPIN is issued at the time of generating the GST tax challan online. Once this challan is submitted, you receive the 17-digit CIN number
2. How do I get a debit transaction reversed if my account is debited more than once for the same transaction?
A) If both transactions are reflected in the electronic cash ledger, contact the help desk, i.e., 0120-4888999 or helpdesk@gst.gov.in
B) If the electronic cash ledger has only one transaction, then it may be a transaction error. In this case, contact your bank
C) If funds are debited but you haven’t received a CIN, then you can use GST PMT-07 to apply to the bank or electronic gateway through the common portal. This is available on the GST portal. Further, on the portal go to Services>>User Services>> Grievance/ Complaints. Under ‘Submit Grievance’ select the ‘Grievance Type’. Fill up all the details and submit.
3. Can I use another bank account to reinitiate the payment for the same challan?
Yes, you can.
4. I made an offline payment after the challan expiry date and the bank has accepted it. It still shows ‘Not Paid’ on the GST portal. What should a person do if this situation arises?
A challan is valid for 15 days and the cancellation process is automatically after the validity period. The taxpayer has 2 options:
A) Pay GST with the challan (with CPIN) within the validity period, or
B)Request for a fresh GST challan online after entering the necessary data
Do note that as the payment was made after the expiry date, it cannot be updated on the GST portal. This means that the bank accepting the cheque or DD does not mean that it has been accepted by the GST portal. Generate a new challan from the portal and make the payment
5. What do you do if you make a payment and the server is down?
If you come across such a situation, visit the GST portal. Go to Services>>Payments>>Challan History. Further, if the status shows as initiated, then the payment is still in process. However, if it shows as failed, you are required to initiate another challan
6. In whose name should I issue a cheque if I’m paying GST offline?
The cheque needs to be issued in favour of GST payments
7. If I pay using a cheque, how do I get a challan?
All challans are issued online. If you’re paying via cheque or DD, you need to print out your challan